Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2025
Our Commitment to Privacy
Rock Solid Waivers is committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and protect your data in accordance with Australian privacy laws and the Electronic Transactions Act 1999.
Information We Collect
Personal Information
- Name, email address, and phone number
- Digital signatures and waiver form responses
- Emergency contact information (when provided)
- Date of birth (when required for age verification)
- Address information (when required)
Technical Information
- IP address and device information
- Browser type and version
- Session data and usage analytics
- Signature capture metadata (device type, timestamp)
- Geographic location (general region only)
Organization Information
- Business name and contact details
- User account information and permissions
- Payment and subscription information
- Custom branding and configuration settings
How We Use Your Information
Primary Purposes
- Processing and storing digital waiver signatures
- Maintaining legal compliance and audit trails
- Providing customer support and technical assistance
- Generating compliance reports and certificates
- Facilitating secure document storage and retrieval
Secondary Purposes
- Improving platform functionality and user experience
- Analyzing usage patterns for feature development
- Communicating product updates and security notifications
- Preventing fraud and ensuring platform security
Data Protection & Security
Security Measures
- End-to-end encryption for all data transmission
- Encrypted storage of sensitive information
- Regular security audits and vulnerability assessments
- Access controls and user authentication
- Secure backup and disaster recovery procedures
Data Storage
- All data stored within Australian data centers
- Compliance with Australian data sovereignty requirements
- Regular automated backups with encryption
- Data retention periods in accordance with legal requirements
Data Sharing & Disclosure
We Do Not Share Personal Data Except:
- With your explicit consent
- When required by Australian law or legal process
- To protect our rights, property, or safety
- With trusted service providers under strict confidentiality agreements
- In case of business transfer (with prior notification)
Note: We will never sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.
Your Rights & Choices
Under Australian Privacy Laws, You Have the Right To:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Opt-out of non-essential communications
- Lodge a complaint about our privacy practices
- Request a copy of your data in a portable format
Important Limitations
- Signed waivers may need to be retained for legal compliance
- Some data deletion requests may be limited by Australian electronic transaction laws
- Audit trail information may be preserved for regulatory purposes
Privacy Questions or Concerns?
If you have any questions about this privacy policy or wish to exercise your privacy rights, please contact our Privacy Officer:
Email: [email protected]
Phone: +61 (07) 1234-5678
Mail: Privacy Officer, Rock Solid Waivers, Brisbane, QLD, Australia
Policy Changes
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify users of significant changes via email or through our platform. The "Last updated" date at the top of this policy indicates when the most recent changes were made.
Australian Privacy Compliant
This privacy policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 and the Electronic Transactions Act 1999.